Hey everyone!
So for those that don’t know what I’m talking about, for the last 2 – 3 weeks I was having problems with my Samsung Galaxy S3 mini where it would randomly freeze and even crash, then it refused to even charge or connect to my laptop via the official Samsung cables (which is highly recommended).
About a week ago I contacted Samsung’s customer support and told them I had owned the phone less than 12 months and was already having major problems with the device and after explaining the problems I was having they mailed me a free post jiffy bag so that I could return the phone to them so that their engineers could find the fault and try to repair it.
Only a few days ago I sent the phone away with all the paperwork they wanted (they send out out with the jiffy bag) as well as the phones charger and USB data cable, I was told it would likely be around 10 days from when Samsung receive the device before I get it back….it was actually less.
Yesterday I got the phone back and included in the package was a piece of paper detailing what the issue was and how they had repaired it, after they were confident it was no longer faulty it was then tested by their independent Quality Team at Samsung before they sent it back to me.
I can happily say the customer service I received from Samsung was faultless and I honestly feel some companies out there could definitely learn a thing or two from Samsung’s level of customer care, I can’t deny I was initially furious my phone went wrong within 12months but now that it’s back before they promised and working as new again….I think I can forgive them.
Until next time folks!
KevFahey
